EXPERTISE

Technical capability with an operations mindset.

I combine practical systems knowledge with the clear communication, organization and follow-through needed to support real people at work.

IT support & troubleshooting

Structured diagnosis across Windows, Linux, hardware, applications, user accounts and remote connections.

BUSINESS VALUE

Clear support that restores productivity and turns resolved incidents into useful documentation.

AD DS, users, groups, OUs, Group Policy, shared permissions, RDP and domain services.

BUSINESS VALUE

Organized access, consistent policies and less repetitive account-management work.

Ubuntu, Bash, packages, users and groups, storage, mounts, permissions, ACLs and scheduled tasks.

BUSINESS VALUE

Dependable server support, methodical investigation and repeatable fixes.

EC2 deployment, security groups, SSH/RDP access, cloud instances and Proxmox virtual machines.

BUSINESS VALUE

Practical support for cloud and virtual infrastructure with availability and secure access in view.

TCP/IP, subnetting, VLANs, DHCP, OSPF, firewalls, DNS fundamentals and Packet Tracer labs.

BUSINESS VALUE

Connectivity issues isolated across devices, services and network layers instead of by guesswork.

Least privilege, firewall rules, password policies, account lockout and access-control fundamentals.

BUSINESS VALUE

Everyday support decisions that protect systems without creating unnecessary user friction.

Calendar coordination, remote communication, research, data entry, task follow-up and file organization.

BUSINESS VALUE

Schedules, information and recurring tasks stay organized so distributed teams can stay focused.

Record management, reporting, document preparation, correspondence and staff coordination.

BUSINESS VALUE

Accurate records, dependable follow-through and structure across day-to-day operations.

WORKING APPROACH

Understand the user and the impact

Check evidence before changing anything

Resolve, test and confirm

Document the result and follow up